Store Policy
Transparency & care
At Whispering Pines Gallery, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please contact us.
Shipping & Delivery
How it works
Shipping times range from 2-10 business days, depending on location. You will receive a tracking number as soon as your order has been shipped. Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged, and we are not responsible for duties and taxes required for international shipping. For expedited, International, and APO shipping, please contact us with the details of what will be in the order and the address to which it will be shipped.
Returns & Refunds
What you need to know
Each order is a custom work of art printed just for you. As such, we do not accept returns or exchanges. However, we stand behind our craftsmanship and are committed to making sure you are completely satisfied with your purchase.
Shipping Damage
We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
If your items arrived damaged, please keep all packaging and contents and contact us with your order number for further instructions. If possible, please include a photo showing the problem on the product as well as the shipping packaging. We will do whatever we can to get a replacement out the door as soon as possible.
Remakes
We take pride in the work we produce. If you are not satisfied with your order, please contact us with your order number and as much information about how we can improve your product as possible. We will be happy to work with you on a resolution.
Order Changes and Cancellations
All print sales are final. Please contact us as soon as possible if you need to cancel your order.
If your order is currently in production and has not yet been shipped, we are sometimes able to make changes. Please contact us as soon as possible if you need to make changes.
Privacy Policy
What you need to know
Although this document uses the word "we" a lot, it's just me. I'm a sole proprietor artist who is pretty much only interested in creating art, using this website to share it and sell prints, and (if you sign up for emails), communicating with you about those things. I'll never sell your information, and I won't share your information with advertisers or anyone I don't need to share it with to fulfill orders or communicate with my buyers and mailing list.
My print partner is:
Bay Photo Lab
920 Disc Drive
Scotts Valley, CA 95066
My email management company is:
Wix.com Ltd.
1691 Michigan Ave.
Miami Beach, FL 33139
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I hate spam. I won't bombard you with information you don't want. If you sign up for the newsletter, I'll send emails with images and stories I think you'll like, as well as specials, discounts, and notifications about events and contests related to my artwork (C. Charlick Photography). I'll do my best to keep them nice to look at and interesting. You can opt-out at any time, of course. My site is secure, and all of your order information is protected both online and offline. That's it, no funny stuff.
Accessibility Statement
This is an accessibility statement from Whispering Pines Gallery, LLC.
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Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Whispering Pines Gallery is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.
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Feedback
We welcome your feedback on the accessibility of Whispering Pines Gallery. Please let us know if you encounter accessibility barriers on Whispering Pines Gallery:
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E-mail: corey@whisperingpinesgallery.com
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Date
This statement was created on 26 October 2023 using the W3C Accessibility Statement Generator Tool.